From disinfection dispensers in all key locations to detailed hygiene protocols and ongoing hygiene training for our staff. We take our responsibility very seriously and assure you of the highest standards in all areas.

The rooms are cleaned thoroughly on a daily basis in compliance with comprehensive cleaning and disinfection plans, and with cleaning agents that are effective against viruses.

We will collect all the necessary information and personal data digitally from you in advance, this ensures a secure and uncomplicated check-in at our hotel, so that you can enjoy your holiday from the very first minute. Before departure, you will receive, on request, all invoices from us by e-mail. This allows you to check them at your leisure and settle the outstanding amount at the reception with cash or contactless with your card, as you prefer. You also have the option of transferring the outstanding amount to our account in advance. Our account details are as follows:

Salzburger Landes – Hypothekenbank AG, Fil. Tamsweg;
IBAN: AT24 5500 0002 1400 6913; BIC Code: SLHYAT2S

The culinary experience in “Das Alpenland” is offered at the usual level, of course in compliance with legal regulations, such as table spacing and the required safety precautions. Via our digital concierge you can easily and conveniently access our 6-course evening menu, as well as the wine and beverage list, so that you can make a choice in advance.

We make sure that you can also enjoy our SPA without any worries! The bath hygiene ordinance already has clear guidelines for cleaning and disinfection cycles. According to studies, corona virus germs don’t stand a chance against chlorine, high humidity and high temperatures. The beneficial saunas and the steam bath may continue to be used unhindered, of course while maintaining the applicable minimum distance.

Due to the unusual times caused by Corona, we have changed our cancellation terms:

In the case of a booking/reservation, the Austrian Hotel Contract Conditions of the Professional Association of Accommodation Establishments of 23.09.1981 are deemed to have been agreed. If, for any unforeseen reason you are unable to stay at our hotel, we will of course do our utmost to find someone else to take your room. If we are unable to find another guest, the following cancellation conditions apply:

• Free cancellation up to 3 months before arrival.
• For cancellations from 3 months to 1 month before arrival we charge 40% of the total amount.
• From 1 month to 1 week before arrival we charge 70% of the total amount.
• For cancellations in the last week before arrival, 90% of the total price will be charged.
• If the cancellation is made on the day of arrival, we must charge the full amount.

NEW: Free cancellation from 7 days before arrival in the following cases

• In the event that the hotel or ski operation is not possible due to Covid-19 (e.g. due to official closure).
• If entry to Austria is not possible due to border closure (from the Austrian side as well as from the country from which you are travelling).
• There is a travel warning for Austria or the province of Salzburg at the time of travel.
• Of course, even if a stay in our holiday region is associated with an obligatory quarantine for the returning guests.
• If the Austrian government were to declare the country from which you are travelling to be a risk area and this would mean you would have to quarantine in Austria.

In the event of cancellation in one of the above cases, your previously paid deposit will of course be refunded.

In case of illness, it is better to be safe than sorry!

By taking out travel cancellation insurance with the European Travel Insurance, you are insured in the event of illness and the cancellation costs are thus covered:
The insurance must be taken out at least 14 days before arrival under the following link:
http://start.europaeische.at/hsp?AGN=10018661

The mountain world around Obertauern is a high alpine paradise for active relaxation, recharging your batteries and enjoying the breathtaking diversity of nature. Endless expanses, wonderfully clear mountain air, adventures up to over 2,300m above sea level and the snowiest winter sports resort in Austria – all this is winter in Obertauern!

100 kilometres of slopes await beginners, advanced and professionals
26 State-of-the-art lifts take you quickly, safely and comfortably even to the highest peak
Due to the enormous lift capacity of approx. 52,000 people/hour, 5.5 times the number of guest beds, and the unique location, guests can start their daily skiing fun with virtually no waiting time at 17 different lift facilities.

26 km of cross-country skiing trails and groomed winter hiking trails.

Always up-to-date! As a guest, you will receive the latest information and measures being taken in Alpenland and Obertauern by e-mail 1 week before your arrival. If you have any questions, our reception team will be happy to help you at any time!