From disinfectant dispensers at all important points to detailed hygiene protocols and ongoing hygiene training for our employees – we take our responsibility very seriously and assure you of the highest standards in all areas.

The daily cleaning of all areas in the room is carried out in accordance with extensive cleaning and disinfection plans and with effective cleaning agents against viruses.

We will digitally gather all necessary information and personal data prior to your arrival – this will then ensure a safe and uncomplicated check-in with us at the hotel, so that you can enjoy your holiday from the very first moment that you arrive. Before your departure, we will send you all of our invoices via e-mail. This means that you can check them in peace and quiet and you can then settle the bill, either with cash at the reception desk or contactless with your card. You also have the possibility to transfer the open amount in advance to our bank account.

We are currently working on various measures to offer you a culinary experience in “Das Alpenland” at the usual level – of course in compliance with legal regulations, such as table distances and additional safety precautions. Via our digital concierge you can easily and conveniently look up our 6-course evening set meal as well as the wine & beverage list and select it in advance.

We make sure that you can also enjoy our SPA without any concerns! The Swimming Pool Hygiene Ordinance already provides clear guidelines on cleaning and disinfection cycles. According to studies, the Corona virus has no chance of spreading due to the chlorine, high humidity and high temperatures. Moreover, the saunas and steam bath may only be used by a certain number of guests at any one time – while maintaining the defined minimum distance.

The mountains around Obertauern are a high Alpine paradise in which to actively relax, recharge your batteries and to simply enjoy the stunning diversity of nature. Endless landscapes, wonderful fresh clear mountain air, adventures up to over 2,300m above sea level and the snowiest winter sports resort in Austria – all this makes the winter in Obertauern!

100 kilometres of slopes await beginners, advanced skiers and professionals

26 of the most up to date lifts bring you quickly, safely and comfortably even up to the very highest peak

Due to the enormous lift capacity of about 52,000 people/hour (5.5 times the number of guest beds) and the unique location, the guests start their daily skiing fun without virtually any queuing time at 17 different lift facilities.

When queuing and during the ride in the lift, a face mask must be worn, which will be provided (in the form of bandana) free of charge upon buying a lift pass.

26km cross-country skiing trails and prepared winter hiking paths.

Due to the current situation we have altered our cancellation terms for you (for pre-existing and future reservations):

With this booking/reservation the Austrian Hotel Contract Conditions of the “Fachverband der Beherbergungsbetriebe” (Professional Association of Accommodation Providers) dated 23.09.1981 are deemed to be agreed. Should you not be able to make your stay in our hotel for an unforeseen reason, we will of course do our utmost to rent out your room to someone else. If we cannot find another guest, the following cancellation conditions then apply:

• Cancellation, free of charge up to 2 months before arrival.
• For cancellations from 2 months to 1 month before arrival, we charge 40% of the total amount.
• From 1 month to 1 week before arrival, 70% of the total amount is charged.
• For cancellations in the last week before arrival, 90% of the total amount is charged.
• If a cancellation is only made on the day you are due to arrive, then you will be charged the total amount of your booking.

NEW:

• In the case that the hotel and the ski lifts cannot be accessed due to Covid-19 (e.g. due to official closures), then you can cancel your stay free of charge.
• If entry into Austria is not possible due to the closing of the borders (from the Austrian side as well as from the country from which you are travelling), you can also cancel free of charge.
• If there is a travel warning for Austria or the province of Salzburg at the time of travel, cancellation is free of charge.

In the case of not being able to come to the hotel or travelling into Austria, due to Corona, then of course a cancellation, free of charge will be possible and your deposit will be refunded.

In cases of Corona or illnesses, it is better to be on the safe side!

• If a high temperature has been measured, even if a later test result is negative, or he/she has tested positive for COVID-19 without showing symptoms
• If he/she has Covid-19
• If a close relative or a person living in the same household is ill with COVID-19 and an urgent presence is required
• If a close relative in the common household is ill with COVID-19 and the guest must therefore go into quarantine
• If the guest falls ill during the stay and is not allowed to leave the hotel, cover exists for the length of the involuntary holiday extension

The insurance must be taken out at least 14 days before arrival under the following link: http://start.europaeische.at/hsp?AGN=10018661  

With the travel cancellation insurance from the European Travel Insurance, the following points are also taken into account and covered:

– if an elevated temperature is measured, even if a later test result is negative, or he/she has tested positive for COVID-19 without showing symptoms

– if he/she is ill with COVID-19

– if a close relative or a person living in the same household is ill with COVID-19 and an urgent presence is required

– if a close relative in the common household is ill with COVID-19 and the guest must therefore go into quarantine

– if the guest falls ill during the stay and is not allowed to leave the hotel, cover exists to the extent of the involuntary holiday extension.

Taking out the insurance must happen at least 14 days before arrival under the following link:http://start.europaeische.at/hsp?AGN=10018661

The mountains around Obertauern is a high alpine paradise, where you can actively relax, refuel and enjoy the stunning diversity that this nature has to offer. Neverending and clear mountain air, adventure up and over 2,300 metres above sea level and the winter sports area with the most amount of snow in the whole of Austria – all this is what winter is all about in Obertauern!

100 kilometres of slopes – await beginners, advanced and professionals

26 of the most up to date lift facilities bring you quickly, safely and comfortably up to the highest peak

Due to the enormous lift capacity of approx. 52,000 people/hour (5.5 times the number of guest beds) and the unique location, guests can start their daily skiing enjoyment without virtually any queuing time at 17 different lift facilities.

26 km of cross-country ski runs and prepared winter hiking trails.

Always up to date! As a guest, one week before you are due to arrive, you will once again receive via e-mail, the current information and measures we are taking at the Alpenland and in Obertauern. Should you have any questions, our reception team are always available to help!